Grey Genetics

Terms of Service

By using Grey Genetics' website and/or counseling or consulting services, you agree to be bound by the following Terms of Service. Please read them carefully.

Grey Genetics, LLC provides genetic counseling and consulting services, consistent with a genetic counselor's scope of practice as defined by the National Society of Genetic Counselors (NSGC) and the American Board of Genetic Counseling (ABGC). Grey Genetics does not provide medical advice. No content on the site, no consultation note, and no discussion by way of phone, videoconferencing, electronic communication, or any other manner is intended for medical diagnosis or treatment, nor should any information provided through genetic counseling services be taken as a reason to disregard any previously given medical diagnoses or medical advice. Always seek the advice of your physician or a qualified healthcare professional with any questions you may have regarding any medical condition.

Use of Grey Genetics' services requires the sharing of PHI (protected health information), including but not limited to name, date of birth, email, telephone number, and credit card. By using this site and/or Grey Genetics' Services, you acknowledge that you have reviewed our Notice of Privacy Practices, that you understand and accept that despite reasonable security measures, the security of your information can never be completely guaranteed.

Accurate Self-Representation

In using this site and Grey Genetics' Services, you agree not to misrepresent yourself. You agree not to knowingly misrepresent your personal and family health history. You also agree not to share any confidential information about a person other than yourself unless you are authorized to do so. This includes but is not limited to copies of relatives' genetic testing reports and other medical records.

You also agree not to misrepresent your state of residence and/or where you are located at the time of your telegenetic counseling appointment.

If genetic testing is ordered on your behalf or on the behalf of your dependent, you attest that the specimen submitted to the laboratory belongs to you, or to the individual for whom the testing was ordered.

Importance of Accurate Reporting of Personal and Family History

The practice of genetic counseling relies heavily on accurate reporting of personal and family health history, ethnicity, and the results of any previous genetic testing done for either an individual or an individual's close relatives. Providing inaccurate or incomplete information may result in an inaccurate risk assessment and may also result in more, fewer or different recommendations. If you learn of new or conflicting information after the time of your consultation, you are therefore encouraged to share this information. Depending on the nature of the information shared and the potential impact on risk assessment, another genetics consultation may be indicated. When the new indication is closely related to the original reason for a consultation, a reduced rate for a follow-up consultation will be charged. When the new indication is unrelated to the original reason for a consultation, the full consultation fee will be charged. In either case, if you do not wish to schedule another genetics consultation with Grey Genetics, LLC, you are encouraged to seek genetic counseling elsewhere and provide accurate and complete information to that new provider.

Future Events

Future diagnoses for an individual or for someone in an individual's family also have the potential to impact risk assessment and recommendations. More or different genetic testing options may also be available in the future. Implications of genetic testing results for medical management may also change over time, including but not limited to screening recommendations and treatment options. You are solely responsible for following up with a qualified healthcare professional regarding changes to reported family health history, available genetic testing options, and any related recommendations.

Payment for Services

By scheduling an appointment, you agree to pay the fees for service indicated on the website. Payment for services is due at the time that an appointment is scheduled. Any appointments cancelled with at least 24 hours notice will be fully refunded—minus the credit card processing fees. Any appointments cancelled less than 24 hours in advance will not be refunded. Requests to reschedule can be accommodated at no additional charge only if the request is made at least 24 hours in advance of the time of the original appointment. If a request to reschedule is made fewer than 24 hours in advance of time of original appointment, a $50 rescheduling fee will be charged. Any appointments that are not attended will be treated as late cancellations and will not be refunded. Rescheduling will still be possible for the same $50 rescheduling fee. As noted above, incomplete or inaccurate information provided may result in the need for another consultation and additional fees.

Grey Genetics does not accept insurance. You may submit a copy of your receipt to your insurer for reimbursement, but Grey Genetics cannot advise you as to the likelihood of coverage or the process for submitting to your insurer. Obtaining possible reimbursement is your sole responsibility.

If you are receiving sponsored genetic counseling as part of a research study or through a hospital or another entity with which Grey Genetics has a contract, you may have no costs associated with your appointment. If there is a cost associated with your appointment, it will be charged at the time of scheduling. If you are not asked to provide a credit card at the time of scheduling, you are receiving sponsored genetic counseling and you will not receive a bill.

Discussion with your Healthcare Provider(s)

Grey Genetics, LLC is a privately owned LLC and is not part of any hospital, medical center or other healthcare institution. Although in many cases, you will be encouraged to share the information discussed during your consultation with your healthcare team and to specifically share a copy of your consultation note(s) with your healthcare provider(s), the responsibility of sharing or not sharing this information lies with you. While we will not reach out to your healthcare provider, if your healthcare provider(s) contact(s) Grey Genetics and you have given your verbal or written permission, we will be happy to speak to them as a matter of professional courtesy and to assist with appropriate coordination of care and case management. There is no extra fee for speaking with your healthcare provider or with this possible assistance with coordination of appropriate care, but there is also no obligation on the part of Grey Genetics to do so.

Sharing of Consultation Notes & Results with Referring Third Party

If you were referred to Grey Genetics by a third party, your consultation notes and/or genetic testing results may be shared with this referring party. Examples include a hospital or healthcare practice that may refer you for pre-test genetic counseling and/or to discuss the results of clinical testing. Other examples include research studies through academic institutions or sponsored research or clinical testing options. If you are unsure whether this applies to you and have questions or concerns, please reach out to info@greygenetics.com to clarify what will be shared in your case.

Minors

If you are a minor, your parents or legal guardian(s) may be legally entitled to some information about our consultation.

Electronic Records and Communications

Grey Genetics does not keep any physical, written records of your PHI (Protected Health Information) and no records are kept on the hard drive of a computer. Any records are stored in cloud-based systems with third parties with whom Grey Genetics has a Business Associate Agreement (BAA). "Cloud-based" means the records are stored on servers which are connected to the internet. In most cases, these servers are located in the United States. Under HIPAA, these third party companies must enter into a Business Associate Agreement with Grey Genetics. These BAAs legally obligate these third party companies to take measures to protect your PHI from unauthorized use or disclosure.

Companies with which Grey Genetics currently has BAAs and whose services may be used include:

Google (G Suite)
Acuity Scheduling
Identillect
MailHippo
FamGenix
Doxy.me
Transatlantic Translations Group

Grey Genetics also takes security precautions to protect against unauthorized access to accounts with these service providers. These precautions include passwords, pins and two-step authentication.

Grey Genetics contracts with an independent physician group to facilitate ordering of genetic testing. This is a fee-based, opt-in service not necessary for all patients who would like to have genetic testing ordered. If you do opt in to this test ordering service, your PHI will also be shared with this independent physician group which is also bound by HIPAA. If you are receiving sponsored genetic counseling and sponsored genetic testing, this independent physician group may also be used to order your genetic testing.

Despite the measures taken to protect your information, security cannot be guaranteed. In using Grey Genetics services, you acknowledge and accept these risks to your privacy and the security of your information.

Electronic Communications

Videoconferencing
The Google Meet videoconferencing system used by Grey Genetics for consultations falls under Grey Genetics' G Suite Business Associate Agreement (BAA) with Google. Grey Genetics also has a BAA with Doxy.me, which is another videoconferencing system for telemedicine that may be used for appointments, if and as needed.

Email
Email from @greygenetics.com is part of G Suite and falls under Grey Genetics' BAA with Google. This alone does not, however, mean that messages are encrypted and does not protect against the possibility of email communications being intercepted. Grey Genetics also has a BAA with Identillect, which provides email encryption services. Grey Genetics cannot be responsible for the security of any PHI you send through an unencrypted email. By communicating over unencrypted email rather than through either encrypted email or the patient portal, you acknowledge and accept increased risks to your privacy and the security of your information. You are solely responsible for maintaining the privacy and security of all information that is printed, stored in your email account, forwarded, or shared with third party applications.

Phone
Grey Genetics uses VOIP (Voice over Internet Protocol) and makes use of all related password and PIN protection services that are available. Any voicemails left are regularly deleted after being heard. VOIP services are intended to be used only as a conduit for voice transmissions. No Protected Health Information (PHI) should be left in voicemails and Grey Genetics is absolved of any responsibility for the privacy and security of ePHI that is left on voicemail.

Contact Forms and Chat on Website
No Protected Health Information (PHI) should be sent through contact forms or chat boxes on the website and Grey Genetics is absolved of any responsibility for the privacy and security of ePHI that is sent through these mediums.

Screening Tools
Grey Genetics offers optional risk screening tools on this website. You are solely responsible for the accuracy of information you enter. Information entered into these tools is transmitted to the email address you provide via a transactional email service. Grey Genetics does not retain or have access to the information you enter. Use of these tools does not establish a patient-provider relationship and does not constitute medical advice. Results are for informational and educational purposes only. Grey Genetics makes no warranty regarding the completeness of the clinical criteria covered by these tools, the accuracy of their design or logic, or the reliability of the screening results they generate. Clinical guidelines evolve and these tools may not reflect the most current criteria. Review of personal and family history with a qualified healthcare provider is always recommended.

Emails and Texts from Third Parties and Genetic Testing Laboratories

If genetic testing is ordered or coordinated for you through Grey Genetics, the company or companies through which testing is ordered may send you text messages and/or email communications related to your order. By using Grey Genetics' services and consenting to genetic testing, you are giving permission for the relevant company or companies to text and/or email you.

By using Grey Genetics' site, related third-party tools and services you acknowledge that you have had the opportunity to review our Privacy Policy and that you accept the Terms and Conditions outlined herein.

Last updated: April 23, 2026